Privacy and Cookies Policy

Who we are

We’re Madgex, the mar­ket-lead­ing career tech­nol­o­gy and solu­tions provider and we’re formed of Madgex Ltd oper­at­ing from the UK and Toron­to and Madgex Inc oper­at­ing from the USA.

Under the terms of GDPR for the pur­pos­es of gen­er­al sales and mar­ket­ing, Madgex Ltd acts as the ​‘Data Con­troller’, the com­pa­ny which man­ages and decides why and how your per­son­al infor­ma­tion is processed. This Pri­va­cy Pol­i­cy sets out how we man­age and pro­tect that data.

How do we col­lect infor­ma­tion from you?

The infor­ma­tion you pro­vide voluntarily

We col­lect the infor­ma­tion you give to us when you vis­it www​.madgex​.com or any of our land­ing pages and pro­vide your details via our online forms, includ­ing requests for us to con­tact you for prod­uct demos, reg­is­tra­tion for events and webi­na­rs, par­tic­i­pa­tion in research oppor­tu­ni­ties, or requests for any con­tent and infor­ma­tion and when you sub­scribe to our blog. We also col­lect infor­ma­tion you pro­vide to us when we com­mu­ni­cate with each oth­er in oth­er con­texts, for exam­ple, when you email or tele­phone us.

The types of infor­ma­tion that Madgex col­lects direct­ly from you or through your use of our web­sites and ser­vices may include the fol­low­ing depend­ing on how you inter­act with Madgex:

• Con­tact infor­ma­tion, such as your name, email and tele­phone number;
• Your employ­ment infor­ma­tion and preferences;
  
• User­names and passwords;
• Com­mu­ni­ca­tion preferences;
• Oth­er per­son­al infor­ma­tion, such as your loca­tion and gender;
• Pho­tos, video, audio and screen­shots (with addi­tion­al consent).
  

If you would like to unsub­scribe from our emails or noti­fi­ca­tions at any point, you can click on the sub­scrip­tion links at the bot­tom of any of our emails. You can pick and choose the types of emails and noti­fi­ca­tions you want to receive and those you don’t.

The infor­ma­tion we auto­mat­i­cal­ly collect

When you browse www​.madgex​.com or inter­act with an email that we send to you, we may col­lect infor­ma­tion about your brows­ing activ­i­ties. This may include details of your loca­tion via your IP address, your brows­er details and site inter­ac­tion infor­ma­tion. We col­lect this infor­ma­tion through the use of cook­ies and oth­er track­ing tech­nolo­gies. See the sec­tions on cook­ies and ana­lyt­ics below for more details.

Infor­ma­tion from elsewhere

If you have reg­is­tered with a con­fer­ence or exhi­bi­tion which Madgex have spon­sored or attend­ed, we may be pro­vid­ed your details by the event orga­niz­er via the del­e­gate lists. We will only ever use this per­son­al infor­ma­tion if you have express­ly agreed, and always in accor­dance to the usage guide­lines pro­vid­ed by the con­fer­ence organizer.

What infor­ma­tion are we collecting?

You’ll see when you com­plete one of the forms on our web­site that we’re ask­ing for your name and email address and, where appro­pri­ate, job title, phone num­ber (if you’re ask­ing us to con­tact you) and com­pa­ny name. We might also ask you some addi­tion­al ques­tions when you com­plete a form to help us under­stand your require­ments, for exam­ple, ​‘Do you already have a job board?’ and ​‘Who is your cur­rent provider?’.

How do we use that information?

We use your per­son­al infor­ma­tion to:

• Enable you to use our web­site and services
• To car­ry out our oblig­a­tions relat­ing to any con­tract we may have with you
• Respond to your requests for con­tact and information
• Improve our site through mon­i­tor­ing your usage
• Send infor­ma­tion to you regard­ing changes to our terms of ser­vice, pri­va­cy pol­i­cy and oth­er legal agree­ments that affect you
• To com­ply with requests from you for the exer­cis­ing of your rights
• If you are an exist­ing cus­tomer or in dis­cus­sions with us to become a cus­tomer, to send you pro­mo­tion­al infor­ma­tion about our prod­ucts and ser­vices, unless you opt-out
• If you have express­ly agreed, to send you arti­cles, e‑books, reports and event and webi­nar invi­ta­tions that we think you’ll find use­ful, unless you unsubscribe
• To oth­er­wise admin­is­ter our web­site and business

Where infor­ma­tion has been pro­vid­ed for the pri­ma­ry pur­pose of research, Madgex will use this to man­age and improve our prod­ucts & ser­vices. Your par­tic­i­pa­tion in research, togeth­er with your indi­vid­ual respons­es to research ques­tions will be kept strict­ly con­fi­den­tial. We will not share per­son­al infor­ma­tion from research with third parties.

Where you have pro­vid­ed your infor­ma­tion to us through a request for con­tact, web brows­ing, or com­ple­tion of one of our online forms, we will send com­mu­ni­ca­tions to you or oth­er­wise con­tact you based on legit­i­mate inter­ests as the law­ful basis for pro­cess­ing your infor­ma­tion. You will always be giv­en the right to ask us not to con­tact you.

If you are a cus­tomer of Madgex we will process your infor­ma­tion and con­tact you and oth­er per­son­nel with­in your orga­ni­za­tion based on the per­for­mance of con­trac­tu­al obligations.

If you have express­ly agreed to our use of your per­son­al infor­ma­tion, the law­ful basis of our pro­cess­ing of your infor­ma­tion will be con­sent, unless one of the above also applies.

If you have any ques­tions about the law­ful basis on which we are pro­cess­ing your per­son­al data, please con­tact us.

Will we ever share your information?

Shar­ing with third parties

We may need to dis­close your per­son­al infor­ma­tion to third par­ties (pro­vid­ed that they are bound by appro­pri­ate oblig­a­tions to safe­guard your infor­ma­tion) as follows:

• To our employ­ees, offi­cers, insur­ers, pro­fes­sion­al advi­sors, agents, sup­pli­ers or sub­con­trac­tors to the extent that it is rea­son­ably nec­es­sary to do so for the above per­mit­ted purposes;
• If we are required to do so by law or in any legal proceedings;
• If we need to for fraud pre­ven­tion or to pro­tect the rights, prop­er­ty or safe­ty of us, our cus­tomers or others.
• To third par­ties wish­ing to pur­chase our busi­ness or assets.

We will not share your per­son­al infor­ma­tion with third par­ties for the pur­pos­es of fur­ther mar­ket­ing. We’re good like that.

Where are we stor­ing your data?

Our main host­ing data cen­tres are locat­ed in the EEA, cur­rent­ly in Lon­don (UK) and [oth­er host­ing regions].

Trans­fers to third coun­tries and safeguards

We are an inter­na­tion­al busi­ness with a glob­al cus­tomer base. We may need to trans­fer per­son­al infor­ma­tion between any of the coun­tries we oper­ate in and to our sup­pli­ers and sub­con­trac­tors in oth­er coun­tries. We do not trans­fer any data to third coun­ties or inter­na­tion­al organ­i­sa­tions unless they are deemed by applic­a­ble law to have ade­quate pri­va­cy pro­tec­tion or rec­og­nized legal mech­a­nisms are in place to ensure ade­quate pro­tec­tion of your infor­ma­tion (e.g. EU Mod­el Con­tract Claus­es or EU-US / Swiss-US Pri­va­cy Shield frameworks).

Any inter­na­tion­al trans­fers of your per­son­al infor­ma­tion will also be sub­ject to bind­ing pri­va­cy and con­fi­den­tial­i­ty terms enabling us to ensure com­pli­ance with this Pri­va­cy Policy.

How do we pro­tect your information?

We take Data Secu­ri­ty very seri­ous­ly, in fact, we pride our­selves on it.

We reg­u­lar­ly review our infor­ma­tion col­lec­tion, stor­age and pro­cess­ing prac­tices, includ­ing phys­i­cal secu­ri­ty mea­sures, to guard against unau­tho­rised access.

We restrict access to per­son­al infor­ma­tion to our employ­ees, con­trac­tors and agents on a need-to-know basis and ensure that they are sub­ject to con­trac­tu­al con­fi­den­tial­i­ty oblig­a­tions and may be dis­ci­plined or ter­mi­nat­ed if they fail to meet those obligations.

We will only ever work with trust­ed third par­ties hav­ing first com­plet­ed due dili­gence to ensure they also enforce an ade­quate lev­el of data secu­ri­ty to pro­tect your information.

We have mul­ti­ple lay­ers of secu­ri­ty in place to pro­tect the secu­ri­ty of our clients and their clients’ infor­ma­tion. Details of these mea­sures may be pro­vid­ed upon request.

How long do we hold your infor­ma­tion for?

We will endeav­or not to keep your per­son­al infor­ma­tion for longer than nec­es­sary. We will delete your data on request, accord­ing to the Era­sure sec­tion below. Sub­ject to this, your infor­ma­tion is retained and delet­ed as follows:

• We will delete infor­ma­tion pro­vid­ed by you through one of our web forms after 5 years by default.
• We will delete infor­ma­tion gath­ered through lead gen­er­a­tion research after 5 years by default.
• We may need to retain cer­tain infor­ma­tion for rea­son­able busi­ness pur­pos­es (e.g. accounts infor­ma­tion, unsub­scribe records, infor­ma­tion need­ed to pre­vent iden­ti­ty theft, legal dis­putes and mis­con­duct) even if dele­tion has been request­ed. Nor­mal­ly this infor­ma­tion will be delet­ed after 5 years by default unless we have a legit­i­mate rea­son to retain it for longer.
• We may also need to retain infor­ma­tion by law or in rela­tion to pend­ing or prospec­tive legal pro­ceed­ings, in which case we will nor­mal­ly retain it for the length of our con­tract plus 7 years thereafter.

What are your rights?

We regard the prin­ci­ples of GDPR as the gold stan­dard in Data Pro­tec­tion and there­fore will extend the rights out­lined below to all our glob­al con­tacts, regard­less of whether you’re with­in the ter­ri­to­r­i­al scope of GDPR.

You have sev­er­al rights as a data sub­ject as sum­marised below:

Access:

You have the right to obtain con­fir­ma­tion as to whether your per­son­al infor­ma­tion is being processed by us and, if it is, to access your infor­ma­tion and details of how we process it, as long as this does not adverse­ly affect the rights and free­doms of others.

Rec­ti­fi­ca­tion:

We will rec­ti­fy any errors in the per­son­al infor­ma­tion we hold on request.

Era­sure:

In addi­tion to any Madgex func­tion­al­i­ty that enables you to delete infor­ma­tion, you may ask us to erase your per­son­al infor­ma­tion from our sys­tems in the fol­low­ing situations:

• The infor­ma­tion is no longer nec­es­sary in rela­tion to the pur­pose for which it was collected;
• You with­draw your con­sent on which the pro­cess­ing is based and where there is no oth­er legal ground for the processing;
• You object to the pro­cess­ing and there are no over­rid­ing legit­i­mate grounds for the processing;
• The infor­ma­tion has been unlaw­ful­ly processed;
• The infor­ma­tion has to be erased for com­pli­ance with a legal oblig­a­tion to which we are subject.
• Right to restrict processing:You have the right to restrict our pro­cess­ing on spec­i­fied grounds.

Noti­fi­ca­tion:

Where you have asked us to rec­ti­fy, erase or restrict pro­cess­ing of your infor­ma­tion, we shall com­mu­ni­cate the same to each recip­i­ent to whom your infor­ma­tion has been dis­closed, unless this proves impos­si­ble or involves dis­pro­por­tion­ate effort, in which case we shall let you know.

Data porta­bil­i­ty:

You have the right in spe­cif­ic cir­cum­stances where pro­cess­ing is based on con­sent to receive your infor­ma­tion in a struc­tured, com­mon­ly used and machine-read­able for­mat and have the right to trans­mit the infor­ma­tion to anoth­er con­troller with­out hin­drance, pro­vid­ed that our pro­cess­ing is car­ried out by auto­mat­ed means.

Right to object:

In cer­tain cir­cum­stances you have the right to object to our pro­cess­ing of your infor­ma­tion, includ­ing in rela­tion to pro­fil­ing, direct mar­ket­ing or sci­en­tif­ic or his­tor­i­cal research purposes.

Auto­mat­ed indi­vid­ual deci­sion making:

You have the right not to be sub­ject to a deci­sion based sole­ly on auto­mat­ed pro­cess­ing, includ­ing pro­fil­ing, which pro­duces legal effects con­cern­ing you unless this is nec­es­sary for our con­tract, is autho­rised under applic­a­ble law or is based on your explic­it consent.

How can I exer­cise my rights?

If you would like to exer­cise any of these rights, please email, call or write to us using the con­tact details below.

We will require addi­tion­al infor­ma­tion from you so that we can cor­rect­ly ver­i­fy your identity.

For more infor­ma­tion about the cir­cum­stances in which these data sub­ject rights apply, see the guid­ance pro­vid­ed by your local reg­u­la­to­ry author­i­ty, for exam­ple in the UK; https://​ico​.org​.uk/​f​o​r​-​o​r​g​a​n​i​s​a​t​i​o​n​s​/​g​u​i​d​e​-​t​o​-​t​h​e​-​g​e​n​e​r​a​l​-​d​a​t​a​-​p​r​o​t​e​c​t​i​o​n​-​r​e​g​u​l​a​t​i​o​n​-​g​d​p​r​/​i​n​d​i​v​i​d​u​a​l​-​r​i​ghts/

Com­plain­ing to the regulator

We hope we can help you to resolve any query or con­cern you have over the use of your infor­ma­tion, how­ev­er the Gen­er­al Data Pro­tec­tion Reg­u­la­tion also gives you the right to make a com­plaint with your local super­vi­so­ry author­i­ty where any alleged infringe­ment of data pro­tec­tion law has occurred.

The super­vi­so­ry author­i­ty with­in the UK is the Infor­ma­tion Com­mis­sion­er who may be con­tact­ed at https://​ico​.org​.uk/​c​o​n​c​erns/ or tele­phone at 0303 123 1113 or oth­er chan­nels as updat­ed at https://​ico​.org​.uk/​g​l​o​b​a​l​/​c​o​n​t​a​c​t-us/.

What hap­pens if a data breach occurs?

Whilst we endeav­or to keep your per­son­al infor­ma­tion safe, we acknowl­edge that secu­ri­ty inci­dents can occur and so have inci­dent man­age­ment pro­ce­dures in place which are reg­u­lar­ly reviewed to be pre­pared should an event ever occur.

In the event of data theft, we may sus­pend access to our servers, emails and online sys­tems and take oth­er urgent steps to pre­vent fur­ther unau­tho­rized access to information.

If we believe that our data has been com­pro­mised, we will report the issue to the Infor­ma­tion Com­mis­sion­er’s Office (ICO).

We will noti­fy you with­out delay if we believe a data breach is like­ly to result in a sig­nif­i­cant risk to your rights and free­doms. Any noti­fi­ca­tion will describe in clear and plain lan­guage the nature of the per­son­al data breach and con­tain all required information.

Cook­ies

On madgex​.com we use cook­ies to store infor­ma­tion to improve the func­tion­al­i­ty of the web­site and allow us to under­stand you as our audi­ence. The major­i­ty of our cook­ies are ​‘first par­ty cook­ies’ which means we set them our­selves, how­ev­er we also use ​’third par­ty’ cook­ies to incor­po­rate ele­ments from oth­er sites, such as images, social media plu­g­ins, adver­tis­ing and user track­ing so we can analyse trends to help improve our services.

For more infor­ma­tion on the cook­ies used on our web­site and how to man­age your pref­er­ences, please see our Cook­ie Pol­i­cy.

Madgex as data processor

This Pri­va­cy Pol­i­cy applies where Madgex is deemed the ​‘data con­troller’ of per­son­al infor­ma­tion i.e. where we exer­cise con­trol over the data pro­cess­ing, decide what per­son­al infor­ma­tion to col­lect, how to process it and for what pur­pos­es. In some sit­u­a­tions we may be deemed under applic­a­ble law to be your ​‘data proces­sor’ e.g. under a Madgex SaaS Agree­ment i.e. where we process per­son­al infor­ma­tion con­trolled by you, on your behalf. In those sit­u­a­tions, our Data Proces­sor Terms shall apply to our pro­cess­ing activities.

Changes to this Policy

We reserve the right to update this pri­va­cy notice at any time, and we will pro­vide you with a new pri­va­cy notice when we make any sub­stan­tial updates.

We may also noti­fy you in oth­er ways from time to time about the pro­cess­ing of your per­son­al information.

Our details

Please con­tact us if you have any ques­tions regard­ing this pri­va­cy notice or the infor­ma­tion we hold about you.

You can send us an email at data.​protection@​madgex.​com, or vis­it our Con­tact page for your rel­e­vant local mail­ing address and con­tact phone numbers.

Our Data Pro­tec­tion Offi­cer ser­vices are pro­vid­ed by John Wiley & Sons Ltd, 9600 Gars­ing­ton Road, Oxford OX4 2DQ.

Rep­re­sen­ta­tion for data sub­jects in the EU

We val­ue your pri­va­cy and your rights as a data sub­ject and have there­fore appoint­ed Prighter as our EU GDPR pri­va­cy rep­re­sen­ta­tive and your point of contact. 

If you want to con­tact us via our EU rep­re­sen­ta­tive or make use of your data sub­ject rights, please vis­it: https://​prighter​.com/​q​/​1​2​1​51813